My Chargemap Pass has been lost/stolen, what can I do?
In case of loss or theft of your Chargemap badge, we recommend that you log in to your account as soon as possible to report it. This will help prevent any fraudulent use of your badge.
On the mobile app
- Log in to your account and go to the Charges tab
- Tap “Report loss or theft of this badge”
- Tap “I want to deactivate my badge” and wait a few seconds
- Your badge has now been marked as lost or stolen!
- You can order a new Pass immediately or later for €7 by tapping “Order a new Pass”
On the website
Once you are connected to your Chargemap account, your current pass will appear:
- To report your lost or stolen badge, click on the 'Chargemap Pass lost or stolen ?' button.
The following screen appears:
- To confirm the deactivation of your badge, click on the 'Yes, disable my Chargemap Pass' button. Please note that this operation is irreversible and that your pass will be blocked and therefore no longer usable.
- If, on the other hand, you do not wish to deactivate your badge, click on the 'Cancel' button.
- If you wish to order a new pass, click on the 'Order a new pass' button.
- Otherwise, you are done. However, you will be able to order a new pass later on directly from the home page of your Chargemap account by clicking on the 'Renew your Chargemap Pass' button.
- To order a new badge, all you have to do is check your details and confirm your order on the following screen by clicking on the 'Order now' button
Our team will get back to you shortly to let you know that your new pass has been shipped.