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Chargemap Pass

My Chargemap Pass has been lost/stolen, what can I do?

If you notice you have lost your Chargemap Pass, or it has been stolen, we invite you to log in to your account on the Chargemap website as soon as possible to let us know. That way, you will prevent…

Updated 1 week ago by Nicolas

How do I activate my Chargemap Pass?

Congratulations on receiving your Chargemap Pass! You will need to activate your pass before using it. Go to https://chargemap.com/pass/activation/activate. Log in (if you haven't already) with your…

Updated 3 weeks ago by Laetitia

When to call Chargemap Assistance?

As a Chargemap Pass customer, you can access a phone support service every day from 7am to 10pm to help you in case of charging difficulties. For assistance, you must call our support team, whose tel…

Updated 1 month ago by Laetitia

How am I billed?

With the Chargemap Pass, there is no need to credit your account, you can recharge your vehicle as soon as your badge is activated. You will receive at the beginning of the month an invoice detailing…

Updated 1 month ago by Laetitia

When will my charges made with the Chargemap Pass be paid?

The charges you make with your Chargemap Pass during the current month are listed on your profile, then on an invoice that is established at the beginning of the following month. The amount of this i…

Updated 1 month ago

How do I activate my Chargemap Pass?

Congratulations on receiving your Chargemap Pass! You will need to activate your pass before using it. Go to https://chargemap.com/pass/activation/activate. Log in (if you haven't already) with your…

Updated 1 month ago by Laetitia

I have not received my Chargemap Pass yet, will I be able to charge my car by other means?

You will not be able to charge without our badge no, unless the stations that you plan on charging on offers another mean of payment available, such as a phone call, a credit card, or a mobile applic…

Updated 1 month ago by Djémila

How long will my Chargemap Pass be activated?

Your Chargemap Pass remains actived as long as you use it, and if it has not been deactivated for any reason (loss, unpaid invoice,...). If no charges has been made with the Chargemap Pass during two…

Updated 1 month ago

How can I charge my car on the stations that are not compatible with Chargemap pass ?

For the stations that are not compatible with Chargemap Pass, you need to check the station's file on Chargemap for the name of the operator to whom belongs this station in order to know which badge…

Updated 1 month ago by Laetitia

When will I receive my Chargemap Pass ?

Your badge and its Welcome Pack will be shipped under 24 to 48 hours after your order. Then you can count from 7 to 10 working days for your badge to arrive! We remain however dependant on the post o…

Updated 1 month ago by Djémila

Are there any fees with the Chargemap Pass?

The charging service offered by Chargemap is without any subscription or binding, you only pay for the purchase of our badge, then for the charges made with it, that's it! More information here : How…

Updated 1 month ago by Laetitia

How much does charging cost with the Chargemap Pass?

On Thursday 13th of December 2018, Chargemap will reorganise its charging rates to make them simpler and easier to understand for Chargemap Pass users. Since the creation of Chargemap in 2011, our mi…

Updated 1 month ago by Olivier Bubendorff

Which networks are compatible with the Chargemap Pass?

How can I see a map of Chargemap Pass compatible stations? As an indication, please find the Chargemap Pass compatible networks as of 03/03/2019. For each of them, you will find the percentage of the…

Updated 2 months ago by Laetitia

This charging station says "Chargemap Pass incompatible", but in the description field the Chargemap Pass is mentioned, what is the correct information?

Some charging stations on Chargemap are particular: For all compatible chargers with our badge, the blue banner "Chargemap Pass compatible" is show on the detail file of the charging station. The ora…

Updated 10 months ago by Djémila

Are you connected to all the charging networks?

Not yet, but we are working on it! We are adding new charging networks regularly. As more and more people use their Chargemap passes, it will become easier to incorporate new networks and negotiate p…

Updated 10 months ago by Laetitia

What is the bar code on my Chargemap Pass?

The bar code located at the recto of your Chargemap Pass is only here for our internal purposes, such as accelerating the preparation of your Welcome Pack. In the case where this bar code would be er…

Updated 10 months ago by Laetitia

Are the Auchan et Ikea charging stations compatible with the Chargemap pass ?

For the moment, the Auchan and Ikea charging stations are not compatible our Chargemap Pass. Only the Kiwhi Pass and their partners, except the Renault ZE Pass by Bosch, allow to use these stations.…

Updated 10 months ago by Djémila

Is the Chargemap Pass compatible with all stations?

You may use the Chargemap Pass at some of our partner network charging stations. The easiest way to find out if a station is Chargemap Pass compatible is to consult its description on our mobile appl…

Updated 10 months ago by Laetitia

How can I have explanation on my invoice or dispute data of a charge?

All the information regarding your charges are available in your Chargemap user account, in You account/your charges or your invoices If you need to dispute the data of a charge, please write to us a…

Updated 10 months ago by Yoann

Can I order several Chargemap Passes on my account?

Unfortunately no, it is no possible to have several badges linked to one account. If you need more than one badge, we recommend that you create a Chargemap account for each person that needs a badge…

Updated 10 months ago

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