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Chargemap Pass

How can I have explanation on my invoice or dispute data of a charge?

All the information regarding your charges are available in your Chargemap user account, in You account/your charges or your invoices If you need to dispute the data of a charge, please write to us a…

Updated 16 minutes ago

Can I order several Chargemap Passes on my account?

Unfortunately no, it is no possible to have several badges linked to one account. If you need more than one badge, we recommend that you create a Chargemap account for each person that needs a badge…

Updated 30 minutes ago

When will my charges made with the Chargemap Pass be paid?

The charges you make with your Chargemap Pass during the current month are listed on your profile, then on an invoice that is established at the beginning of the following month. The amount of this i…

Updated 1 hour ago

How long will my Chargemap Pass be activated?

Your Chargemap Pass remains actived as long as you use it, and if it has not been deactivated for any reason (loss, unpaid invoice,...). If no charges has been made with the Chargemap Pass during two…

Updated 1 hour ago

This charging station station says "Chargemap Pass incompatible", but in the description field the Chargemap Pass is mentionned, what is the correct information?

Some charging stations on Chargemap are particular: For all compatible chargers with our badge, the blue banner "Chargemap Pass compatible" is show on the detail file of the charging station. The ora…

Updated 1 hour ago by Djémila

How much does charging cost with the Chargemap Pass?

On Thursday 13th of December 2018, Chargemap will reorganise its charging rates to make them simpler and easier to understand for Chargemap Pass users. Since the creation of Chargemap in 2011, our mi…

Updated 3 months ago by Olivier Bubendorff

How am I billed?

With the Chargemap Pass, there is no need to credit your account, you can recharge your vehicle as soon as your badge is activated. You will receive at the beginning of the month an invoice detailing…

Updated 3 months ago by Laetitia

How to consult my charging history?

You can retrieve your charging history by logging in to your Chargemap user account, and go to the "My recharges" rubric. You will then access the list of your charges. Important: some charges are no…

Updated 4 months ago by Djémila

Are there any fees with the Chargemap Pass?

The charging service offered by Chargemap is without any subscription or binding, you only pay for the purchase of our badge, then for the charges made with it, that's it! More information here : How…

Updated 6 months ago by Laetitia

How to consult my invoices?

The invoices are generated at the beginning of the month for your charges of the previous month. You can consult them by logging onto ChargeMap, under the heading "My invoices". You will then be able…

Updated 6 months ago by Djémila

Which networks are compatible with the Chargemap Pass?

How can I see a map of Chargemap Pass compatible stations? As an indication, please find the Chargemap Pass compatible networks as of 03/03/2019. For each of them, you will find the percentage of the…

Updated 6 months ago by Laetitia

When to call Chargemap Assistance?

As a Chargemap Pass customer, you can access a phone support service every day from 7am to 10pm to help you in case of charging difficulties. For assistance, you must call our support team, whose tel…

Updated 10 months ago by Laetitia

Are you connected to all the charging networks?

Not yet, but we are working on it! We are adding new charging networks regularly. As more and more people use their Chargemap passes, it will become easier to incorporate new networks and negotiate p…

Updated 10 months ago by Laetitia

How to change my payment mean ?

When you order your Chargemap Pass, the imprint of your credit card is registered by default by our banking partner (it is not stored on our servers). It is this credit card that will be used to debi…

Updated 10 months ago by Laetitia

I have not received my Chargemap Pass yet, will I be able to charge my car by other means?

You will not be able to charge without our badge no, unless the stations that you plan on charging on offers another mean of payment available, such as a phone call, a credit card, or a mobile applic…

Updated 11 months ago by Djémila

How can I charge my car on the stations that are not compatible with Chargemap pass ?

For the stations that are not compatible with Chargemap Pass, you need to check the station's file on Chargemap for the name of the operator to whom belongs this station in order to know which badge…

Updated 11 months ago by Laetitia

When will I receive my Chargemap Pass ?

Your badge and its Welcome Pack will be shipped under 24 to 48 hours after your order. Then you can count from 7 to 10 working days for your badge to arrive! We remain however dependant on the post o…

Updated 11 months ago by Djémila

How can I see a map of Chargemap Pass compatible stations?

To only see stations that are compatible with the Chargemap Pass, use the Chargemap filter function. On the mobile application. 1. Click on the filter icon in the lower right corner of the map. 2. Se…

Updated 1 year ago by Laetitia

What is the bar code on my Chargemap Pass?

The bar code located at the recto of your Chargemap Pass is only here for our internal purposes, such as accelerating the preparation of your Welcome Pack. In the case where this bar code would be er…

Updated 1 year ago by Laetitia

Are the Auchan et Ikea charging stations compatible with the Chargemap pass ?

For the moment, the Auchan and Ikea charging stations are not compatible our Chargemap Pass. Only the Kiwhi Pass and their partners, except the Renault ZE Pass by Bosch, allow to use these stations.…

Updated 1 year ago by Djémila

My Chargemap Pass has been lost/stolen, what can I do?

If you notice that you have lost your Chargemap Pass, or it has been stolen, we invite you to contact our team, at support@chargemap.com, so we can ensure that no one used it on your behalf, and deac…

Updated 1 year ago by Djémila

How do I activate my Chargemap Pass?

Congratulations on receiving your Chargemap Pass! You will need to activate your pass before using it. Go to https://chargemap.com/pass/activation/activate. Log in (if you haven't already) with your…

Updated 1 year ago by Laetitia

Is the Chargemap Pass compatible with all stations?

You may use the Chargemap Pass at some of our partner network charging stations. The easiest way to find out if a station is Chargemap Pass compatible is to consult its description on our mobile appl…

Updated 1 year ago by Laetitia

How do I activate my Chargemap Pass?

Congratulations on receiving your Chargemap Pass! You will need to activate your pass before using it. Go to https://chargemap.com/pass/activation/activate. Log in (if you haven't already) with your…

Updated 1 year ago by Laetitia

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