I can’t pay my bill

Chargemap issues an invoice on a monthly basis and the sum is automatically debited via the means of payment registered on your Chargemap account. If the payment doesn’t go through, it is re-initiated every 2 days.

→ If it works, the Chargemap Pass is immediately reactivated.

→ If it fails, the Chargemap Pass is deactivated within 4 days.

You therefore sometimes have to wait patiently once the invoice has been issued until confirmation of your payment arrives :)

If you can’t access the link to attempt payment again, please check if all the information on your account is up to date and, as a last resort, contact our support centre. 

Finally, don’t hesitate to check whether: 

  • your means of payment is up to date, and if it isn’t, here is how to change the means of payment
  • your bank has activated 3D secure internet payments (a system that enhances the security of credit card purchases over the internet).
    In addition, make sure that the telephone number on the 3D Secure identification screen corresponds to your cell phone number.
    If you've changed your number, remember to inform your bank of your new details.
    Finally, check that the telephone number in your Chargemap account is up to date!
  • your means of payment has the necessary funds to cover the payment 
  • your means of payment is accepted by our website / app → you can find a non-exhaustive list here
  • you have attempted to pay using several devices - a computer and Google Chrome is a good bet
  • you haven’t activated an ad blocker

If you need further help or have any other questions, you can contact the Chargemap Support Centre. Our team is always ready to help.

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