All Categories ​>​ ​Charging

Charging

How to find the charging stations that are compatible with my car?

Here are the questions you need to ask yourself: On which connectors can I plug my car?. Use the search filters to show only the charging stations that are compatible with your vehicle. Before going…

Updated 1 year ago by Djémila

Which charging cable should I use with my EV?

On some charging stations, you may need different charging cables than the one provided by your car's manufacturer. To choose the right one, you must check the four following points : The socket type…

Updated 1 year ago by Laetitia

Why is the Chargemap rate higher than the price displayed at the charging station?

When you top up at a charging station that’s compatible with the Chargemap Pass, you can see different prices posted up on the station...

Updated 1 year ago by Diane

Charge at Tesla Superchargers with the Chargemap Pass

The Chargemap Pass is now compatible with the Tesla Supercharger network. A connection to charging stations located in France soon to be expanded to the rest of Europe! As soon as your Chargemap Pass…

Updated 3 weeks ago by Diane

Chargemap does not own charging stations

We inform you that Chargemap does not own the charging stations made available. Our job is to act as a Mobility Service Provider (MSP) so that you can charge your EV at a maximum number of charging stations. At present, you can top up your electric vehicle on over 600 networks and 200,000 charging points throughout Europe with a single RFID card - the Chargemap Pass!

Updated 1 year ago by Diane

Is it possible to charge a vehicle when it’s raining or snowing?

Yes, no problem! Vehicles, cables and charge points are designed to withstand even the most extreme weather conditions. Be careful, and remove the snow around the connectors before charging!

Updated 1 year ago by Yoann

Are the charging stations free?

Some charging stations are free, others are paying, it depends of the choice of their operator. This information is mentioned on the detail file of each charging station on Chargemap, in the "Station…

Updated 1 year ago by Laetitia

What does "cable attached" mean?

Cable attached means that the plug reported on Chargemap has its own cable plugged in to the station. So you do not need to have a cable to use this station. You just need to make sure that the plug…

Updated 1 year ago

I can’t pay my bill

Chargemap issues an invoice on a monthly basis and the sum is automatically debited via the means of payment registered on your Chargemap account. 

If the payment doesn’t go through, it is re-initiated every 2 days...

Updated 1 year ago by Diane

Can I pay my bills with another mean of payment than the credit card?

At the moment no, there is no other way to pay your invoice than by bank card, but we are working on adding other possibilities in the future! If you want to know more: How am I billed? If you want t…

Updated 1 year ago by Djémila

The code of good conduct

THERE ARE SOME SENSIBLE RULES TO FOLLOW TO MAKE IT POSSIBLE FOR EVERYONE TO USE CHARGE POINTS IN THE BEST POSSIBLE CONDITIONS! 1. Don’t park at a charge spot unless you’re charging your vehicle. Nobo…

Updated 1 year ago by Laetitia

Powered by HelpDocs (opens in a new tab)