I’ve found a bug on the website or mobile app

If you come across a problem on the website and/or the Chargemap mobile app, please contact us and give us a maximum amount of information so that our technical teams can help you the best they can! 

Here is a non-exhaustive list: 

  • device used 
  • version of your operating system (e.g.: OS 15.3.1)
  • version of the app 
  • browser used 
  • error message displayed 
  • short description of the bug: don’t hesitate to give details on the steps you followed so that our technical teams can reconstruct what happened!

It is also a good idea to attach a screenshot or at least do a screen save as follows: 

→  on iOS 

→ on Android

If you need further help or have any other questions, you can contact the Chargemap Support Centre. Our team is always ready to help.

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