User account

How to update my billing/delivery address in my account ?

Your personal account evolves with the addition of a tab that will allow you to change your billing and delivery address.

Updated 1 year ago by Djémila

How to change the email address on my Chargemap account?

In order to change the email address on your profile, you need to: Login to your account from our website or one of our mobile application. Click on "Your account" from the website, or "My profile" f…

Updated 1 year ago by Djémila

I’ve found a bug on the website or mobile app

If you come across a problem on the website and/or the Chargemap mobile app, please contact us and give us a maximum amount of information so that our technical teams can help you the best they can!

Updated 1 year ago by Diane

I lost my password, what can I do?

If you lost your password and cannot login anymore, you can ask for the generation of a new one by following the process that we explain here. You should receive an email that will allow you to defin…

Updated 1 year ago by Yoann

How to delete my user account?

If you created two user accounts, or simply want to leave Chargemap, you can delete your account from the website, or from our applications. Go in your profile and scroll down to the bottom of the pa…

Updated 1 year ago by Yoann

What is Chargemap's phone number?

The quality of our support service is very important to us, this is the reason why we chose the support by writing and not the helpline by phone , which is way more efficient. It will allow you to ge…

Updated 11 months ago by Yoann