User account

How to update my billing/delivery address in my account ?

In order to modify your billing and/or delivery address, nothing could be easier ! Log in to Chargemap from the website and click on the "Your account" tab, scroll down a bit and finally on "Your add…

Updated 2 years ago by Djémila

Chargemap Boost subscription

The Chargemap Boost subscription is a complementary service to the free Chargemap offer, allowing you to charge your electric vehicle using the Chargemap Pass with no commission fees

Updated 25 seconds ago by Diane

How to change the email address on my Chargemap account?

In order to change the email address on your profile, you need to: Login to your account from our website or one of our mobile application. Click on "Your account" from the website, or "My profile" f…

Updated 2 years ago by Djémila

I’ve found a bug on the website or mobile app

If you come across a problem on the website and/or the Chargemap mobile app, please contact us and give us a maximum amount of information so that our technical teams can help you the best they can!

Updated 2 years ago by Diane

How do I cancel my Chargemap Plus subscription?

Uninstalling the application or deleting your Chargemap account will not automatically stop your Chargemap Plus subscription. To stop the Chargemap Plus subscription and recurring payments, you must…

Updated 1 year ago by Yoann

I lost my password, what can I do?

If you lost your password and cannot login anymore, you can ask for the generation of a new one by following the process that we explain here. You should receive an email that will allow you to defin…

Updated 2 years ago by Yoann

How to delete my user account?

If you created two user accounts, or simply want to leave Chargemap, you can delete your account from the website, or from our applications. Go in your profile and scroll down to the bottom of the pa…