It's now possible to charge your electric / hybrid vehicle from your smartphone on a number of specific Chargemap Pass-compatible networks!
Please note: this feature does not replace the physical Chargemap Pass, which must be received and activated before using the charging via mobile app feature.
Here are 10 steps to recharge with peace of mind
Open your Chargemap mobile application and go to the Map section
Activate the "Charging via mobile app" filter
Select the station of your choice indicating "Charging via mobile app"
Click on "Charge"
Select the corresponding connector
For each connector displayed, a visual identifier is provided. This allows you to check that you are starting the charging session on the correct connector. The location of this identifier may vary depending on the charging network.
This identifier is usually found either next to the connector or on the charging station screen.
The following steps (6 and 7) may then differ from one charging station to another: the experience may therefore vary depending on the equipment and the quality of the connection.
We recommend following the instructions displayed on the charging station to start your charging session with confidence.
Connect your cable to your vehicle
Click on "Start charging session"
A reminder of Chargemap Pass fees is displayed!The Station then retrieves the charging data.
There may be a delay of a few seconds to a few minutes before the time and kWh meter displays data.
This does not mean, however, that your charge has not started. It's simply a delay in receiving the data.
The charging session appears in progress when you return to the Map or the Recharge tab (ex Pass tab)
Stop your session by clicking on "Stop charging"You will be asked for confirmation in the form of a pop-up to stop the charging sessionIt may take a few moments between stopping the recharge and displaying the completed session on the Chargemap app. Don't forget to unplug your cable!
Disconnect your cable Warning: this screen indicates the end of charging. In the case of time-based billing, it is essential to disconnect the cable from the vehicle to stop billing for the session.
What to do in case of error?
If charging session has not started:
Restart the charging session with your Chargemap Pass
Test a new station
Contact the assistance of the station operator
If the charging session has started:
Try unplugging the vehicle
Call the station operator for assistance
If the charging session does not stop:
Exit and restart the Chargemap app
Try physically swiping the Chargemap Pass onto the stations' reader.
Contact our 24/7 hotline at the number on the back of your Chargemap Pass!
Our team is at your disposal for further questions!
